Information Management

People with disabilities (PWD) and their family members often find it difficult to find information about available services. One of the approaches to address this information access problem is by understanding the ecology of available information sources. However, identifying the landscape of information sources is challenging due to the variety of sources and their varying visibility. This study proposes a computational approach to processing open-ended survey answers by constructing a hierarchical taxonomy of information sources.

Purpose: This study investigated the relationship among information awareness, access, and socioeconomic deprivation in the context of local health information. Drawing on theories of information poverty and the digital divide, this study examined how socio-economic deprivation influences individuals’ ability to become aware of and access local health information.

Access to disability services information depends on many factors, from an individual’s digital literacy, social connections and physical mobility to the interface design of websites. However, it is also true that the availability of disability services information (e.g., how to apply for a Medicaid Waiver) and how such information is managed and provided to end users in Virginia are also critical factors that shape people’s information access. This assessment focuses on understanding the latter, namely, the “information ecology” of disability services in Virginia.

Author keywords attached to academic papers are often used in intellectual structure analysis. However, the length and selection criteria for keywords vary across publications and, even some publishers do not require keywords for their articles. To explore the opportunity to overcome such keyword inconsistency issues, this study compared author keywords from papers focused on the digital divide with those extracted using the language models, BERT and ChatGPT.

In the public sector, governments and the people they serve increasingly collaborate to coproduce public services. To support the coproduction of municipal services, specifically, local governments have incorporated various digital technologies into their information systems. How do digital technologies affect community residents' engagement in coproducing municipal services?