Exploring How Convergence Methods Foster Shared Accountability to Reveal, Map, and Mitigate the Sources and Dynamics of Bias across Social Service Provisioning Systems
Social services, traditionally, have been organized around their missions, such as education or safety or health. A newer approach, called "wrap-around services" or "systems of care," organizes services around individuals and their specific context and needs. These systems face many challenges when applied in real-world settings. Application processes often focus more on the potential of technologies and less on the realities, histories, and needs of communities. The proposed research addresses this gap by evaluating the implementation of a system of care in a real-world setting.